Frequently asked questions about Remote Desktop Manager

There's no catch. The Free edition of Remote Desktop Manager is genuinely free — including for commercial use. It's built for individual IT pros who don't need to share connections or credentials with a team. When you're ready to collaborate, you upgrade to the Team edition.

Nothing to reinstall and nothing to migrate. You keep the same application and the same data — you simply point RDM at a shared vault hosted in Devolutions Cloud or Devolutions Server, and your team gains shared connections, credentials, and access controls.

Yes. Team features are available on a 14-day trial. The Free edition remains available for individual use — it doesn't expire.

Yes. RDM ships with importers for popular connection managers and password managers, so you can bring your sessions and credentials over in minutes — no manual re-entry.

About five minutes: download RDM, install it, and start managing connections, credentials, and sessions. No account is required for the Free edition.

RDM is a remote connection management tool that centralizes every type of remote session your team uses — RDP, SSH, VNC, VPNs, websites, cloud consoles, 150+ protocols in all — in one organized workspace, with credentials injected at launch, vault-backed password storage, and audit trails on every connection. It's free for individual use.

A password manager stores credentials. RDM goes further: it centralizes your remote connections — RDP, SSH, VNC, and 150+ protocols in all — and injects credentials directly into sessions. It also integrates with the password managers you already use, including KeePass, Bitwarden, 1Password, and Keeper.

More than 150, including Microsoft Remote Desktop (RDP), SSH, VNC (RealVNC, TightVNC, UltraVNC), Telnet, FTP, FTPS, SFTP, web sessions, cloud consoles, Hyper-V, Citrix (ICA/HDX), VMware, TeamViewer, and DameWare. VPN management covers Microsoft, Cisco, SonicWall and IPSecVPN, with add-ons for Nortel, Avaya, WatchGuard and others — more than 60 add-ons in total, including SecureCRT and Ammyy.

Yes. The quick connect feature in the address bar opens an ad-hoc session from just a host name or IP address — using Microsoft Remote Desktop, VNC, or a web page — without saving an entry.

Yes. An encrypted offline cache keeps credentials and sessions available when there's no internet connectivity, and it's as secure as the online version. RDM switches to offline mode automatically when it detects a connection failure. Offline access also works in the mobile apps, with no VPN connection required.

RDM 2026.1 introduced a native MCP server and a built-in AI assistant. You can use natural language to run commands across RDP, SSH, and Agent sessions — with every action brokered through your vault and fully audited.

Passwords live in a secure, centralized vault, and RDM injects them at launch — so credentials never touch a clipboard and users never type or paste them. The vault can also store documentation, files, images, license keys, and other sensitive information alongside passwords.

Yes. RDM integrates with a long list of existing password managers, including 1Password, AuthAnvil, Dashlane, KeePass, LastPass, Password Manager Pro, Secret Server, Sticky Password, Zoho Vault, and RoboForm.

The user vault is a private, user-specific vault for personal credentials — accessible only to its owner. Giving every user one removes the temptation to keep passwords in unsecured tools, which reduces cross-contamination risk across your environment.

Shared accounts and administrative passwords are managed through one granular system: administrators can all use the same administrative account to reach the infrastructure, while vault sharing and role-based permissions control who gets access to what.

Vaults protect usernames, credentials, and privileged accounts with strong encryption (AES-256) — US federal government approved encryption.

Brokering means credentials are injected into servers, systems, applications, and websites on the user's behalf — automatically, at launch. End users never see the plain-text credentials, so there's nothing for them to leak, and administrators stop wasting time tracking passwords down.

RBAC lets you define granular, predefined roles that decide who can view, edit, or manage each entry and privileged account. Permissions apply across many entries at once, and security settings are inherited — so users can't create entries that fall below your required security level.

2FA is integrated directly in the software, with support for Devolutions Password Manager, Duo, Google Authenticator, YubiKey, and AuthAnvil.

As your needs grow, the same RDM workspace adds PAM-grade controls: granular role-based access, session recording, secrets management, and audit trails — plus just-in-time checkouts that can be extended, MFA on checkouts, and time-limited access for contractors.

Your data is stored where you choose: locally, on your own infrastructure with Devolutions Server, or in Devolutions Cloud — which runs on SOC 2 Type II and ISO 27001 certified infrastructure.

Windows (x64 and arm64), macOS (universal build), Linux (DEB, RPM, tar.xz; x64 and arm64), plus free iOS and Android apps. Connections, configurations, and credentials stay in sync across all of them.

Launch connections with a single tap, retrieve passwords and credentials wherever you are, and approve access requests to keep your team moving — including offline. Every action still writes to the audit log, same as on desktop.

RDM is the application you work in. Devolutions Server is a self-hosted workspace — deployed on your own infrastructure — that centrally hosts your team's data source, with governance, SSO, audit logs, and deep Active Directory / Microsoft Entra ID integration.

Both are native, purpose-built team workspaces with the same enterprise feature set. Devolutions Cloud is fully managed — no servers, updates, or backups for you to maintain. Devolutions Server is self-hosted, on-premises or in a private cloud, for teams that want to own and control their data. File-based data sources are also supported for simpler setups.

Free users get the Devolutions Forum, the documentation, and Devolutions Academy — free online courses for mastering the tools. The Team edition adds priority support from Devolutions' in-house specialists.

The Starter Pack bundles Devolutions' highest tier — RDM included — at 50% off for teams of up to 5 users. It's designed for small teams ready to level up.

Yes — the Devolutions Forum is home to thousands of active IT pros and tens of thousands of posts. Ask questions, report bugs, request features, and talk directly with the team.

Contact the sales team for a personalized quote, or create one yourself in the online store.

Technical support and sales are reachable Monday to Friday, 7:30 a.m. to 6:00 p.m. EDT, in English, French, and German — by message, scheduled call, live chat, or phone.